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BEWARE… the photos on the website are at least 10 years old and do not accurately depict the condition of the flat. There were several deficiencies that were reported to the landlord and were never rectified- 1) There were two major water leaks in the ceiling of the living room requiring the placement of buckets every time it rained; 2) The “climatisation” system was insufficient and consisted of a defective air conditioner and a “mobile air cooler” (also known as a fan). The flat was uninhabitable when the outdoor temperature reached 35C. 3) A third of the mostly LED light bulbs in the flat were burnt out. The bulbs were not available in local stores and most would have required the use of ladder to replace (because of the 4-meter-high ceilings). Our contract listed Orsolya as the “Landlord” yet when we contacted her about these deficiencies, she claimed that she was only a rental agent and could not do anything directly. She claimed to have notified the “owner” about the problems but there was never any follow up. To summarize, we paid higher than average rent for a leaky, sweltering, dark apartment (based on deceptive website photos and descriptions) to a mysterious “owner” who had no intention of rectifying any issues. WE DO NOT RECOMMEND RENTING THIS FLAT.

As opposed to what was promised, there is no balcony in the apartment. Be ready to live on the loudest street in budapest, with ambulances and police sirens every 10 min. All of that with a host that lies to you (the 'smart ac' is just a way to make sure you are not enjoying it too much), and also treats you like a child (frequent house inspections). Be ready for lack of privacy with an unmentioned common area (there is a picture, yes, but very ambiguous and without a word of description).

Freundliches und (ver-)einnehmendes Wesen der Vermieterin. Bei Ausstattung und Sauberkeit ist ordentlich Luft nach oben, besonders was die Küche betrifft. Unangenehm auch, dass kein Fenster geöffnet werden darf, in der Küche auch gar nicht geöffnet werden kann. Bad und Waschmaschine sind Ok.

The apartment seemed to look nice on initial arrival, and so we thought we’d have no problems, the location is also great. But unfortunately this provided to be a very uncomfortable stay, and led to a lot of frustration and sleepless nights. Firstly, there is no AC in this apartment. I had known this and contacted the landlord to confirm and she comforted me by telling me that there is a big fan above the bed which keeps the room very cool. I thought I’d be fine, being as Madeira doesn’t get ridiculously hot due to it’s geographical position, but oh how I was wrong. The room was always so horrendously hot, it would always be warmer than it was outside and me and my partner could never sleep nor fully just relax in the apartment as it was so uncomfortable. It got to the point of being unbearable where we had to buy ourselves an extra fan to try mitigate the terrible heat that this apartment trapped in- it was cooler outside than it was inside all the time. We would often be covered in sweat, and eventually, the heat became so bad we started spending some nights at my partners parents house in Madeira. This apartment was a burden to us and to them…disgraceful. Secondly, the natural light was such a big issue for me. I could never have one sleep where my body wouldn’t be disturbed by the natural light, so I never was able to have one night of continuous sleep here (+ the heat as explained above). As the landlord likely wanted to keep costs down for them, instead of thinking about the basic needs of their tenants, as well as no AC, there were no fitted blackout curtains. Just two blinds that were set so far from the window all the light managed to enter from the gapping sides, and a flimsy, sheer white curtain which was set in front of the large glass double door that led to the small terrace, so so much light just poured in as soon as the sun rose at 6am. Furthermore, the blind had been poorly fitted and if we went to just open the window to try lessen the boiling hot apartment, the blind would fall and every time we would have to fix it. It became a nuisance. We had to take matters into our hands again, by using a blind that they had hidden behind a cabinet and draping it over that curtain pole. It didn’t do much but we had to try something. Thirdly, the hot water. When we went to have a shower, obviously one would want to take a lukewarm shower, not an ice cold one for 30 mins to wash their hair, or shave etc. The hot water just ran out after 30mins leaving me or my partner, to have to have a cold shower. So we had to start taking shorter showers, when we had been at the beach or out all day and just had wanted to come back to a relaxing shower. That was not an option at this shit show of an apartment! Finally, the landlords attitude when faced with having to take care of their tenants. It was awful. On my last night, our keys had been left in the apartment and the door had been shut and locked itself (as it locks automatically) as we went for dinner with my partners parents at around 9pm-10pm. We realised as we left the apartment building neither of us had the key, and so we called Lucia the landlord. She was talking over me as I was trying to politely explain what happened, but I gave her the benefit of the doubt and blamed it on poor connection as she isn’t even in Madeira she is in South Africa, so no where near to properly assist to her tenants if need be. However when she did eventually listen to my problem, I was met with such a rude and, dare I say, bitchy tone, as she said she won’t do anything about it, regardless of the fact we had a flight the next morning at 7am, as the other woman who also assumed responsibility of the apartment and lives in Madeira, was asleep and she reused to wake her and said we’d just have to miss our flight as there is nothing she would do about it. After my polite plead for help, my partner had to use a more firm tone with her, in which she finally agreed to call the other woman to give us the spare set of keys she had. So we drove there, got them, and all was sorted- however, again lack of concern for tenants was apparent as they had not left any spare keys anywhere near the apartment. So this whole stay was just not a peaceful experience, it was so problematic. From the hot temperature due to no AC, the flooding in of natural light at 6am due to poor efforts to install proper blackouts, to sleepless nights, and the rude/ unprofessional attitude of the main tenant Lucia…I would 100% never stay here again. I should note the apartment building itself had maggots just running around on the ground floor, and there was a crushed dead one on the elevator door- think it sums up the stay pretty well. Thanks. HOST'S REPLY: Thanks for your comments and feedback. A few things were out of my control eg the uncharacteristic heat wave in Madeira that broke new temperature records. An aircon has not been needed in the past due to the normally moderate climate, but we will look at investing in this in the future. The unusually high temperatures probably also contributed to the maggots you saw, as the block is always kept in a very clean state. I will bring this up with the body corporate though. I apologize if I was abrupt in the middle of the night, but I was caught off gaurd. We now have procedures in place if this happens again in the future.

First time using Flatio and will not use again. Will stick with Airbnb and other reputable sites when booking in the future. The entire experience was less than satisfactory. There were challenges with booking because the rate, dates, and website were inaccurate. The initial apartment that we booked ended up being very dark and uncomfortable. To the host’s credit, they were able to move us to a different location. The second apartment was better but still not great. Weird electricity situation with the keys in that we had to put the key into a switch to have power, which made it difficult for the two of us to ever be apart. When we asked if we could have a second set, the host said no. Other issues included a broken ceiling fan that the host didn’t repair even though we were there for 3 weeks, a leaky refrigerator and water heater, pillows so thin that we went and bought our own, cockroaches in the kitchen, only one towel each, etc. The location is great and we still enjoyed our time in Malaga, but we would not recommend Flatio or Malaga Planners.

Didn't return my money back! Not trustworthy! We booked the apartment for 6 months. After staying for there for 3ish months, we found our permanent apartment so gave 30 days notice (on 20th of the month) as per Flatio's guidance. When we gave notice, we had already paid the rent for the following month (up till 30th of the following month). This meant that the landlady was supposed to return the last 10 days rent to us given based on our 30 days we would check out 10 days early. When I asked the landlady to return that money, initially she was like after you checkout I will return it. So I waited for that but once I checked out she stopped replying. I contacted Flatio to help with the issue but they mainly kept saying that she isn't replying either. I would think that given Flatio's service fee (I paid 841 euros), they will take care of this issue on their own and give me my money back. Additionally, seems like there were no consequences for the landlady given this listing is still active and she got other renters. I would just like my money back.

It's such a shame that this flat with so much potential is so poorly equipped. I've never paid so much for a "furnished" flat and had so little. the location is great and the unit itself is great and new and big but it was so frustrating to not have more furniture and basic items. no TV, no microwave (although they brought one a few days later, which however was missing Rotating platter so it was useless) no drying rack for clothes, no drying rack for dishes, (dishwasher was broken) only a couch in the living room which would sit 3. Iron came a few days later however no Ironing board to be able to iron. No clothes hangars, not even a Broom or a Mop to clean the floors. Bathtub on main floor did not hold water. hope they spend some money and do some repairs because it is a potentially nice stay.

This would be a nice place for a short visit, but for remote-working digital nomads on a long stay, it was pretty rough. There was no AC, so it was unbearably hot all the time. The only way to cool down was opening the windows, but the traffic was so loud and close that we had to yell at each other over the noise. When we did video calls for work, had to shut the windows and sweat. We were counting down the days to leave and wouldn't recommend it. The staff and owner were great and the location is excellent. If we hadn't been spending 40 hours a week in the apartment trying to work, it would have been great.

It's more of a room than an apartment because it shares a corridor with other apartments. There were holes in the walls, cobwebs on the walls, the wooden bed was covered in dust, the washbasin was clogged, the extractor fan in the bathroom did not work. In this room, the hood in the kitchen was not carried out properly because of this, all the smells of cooking were heard in the common corridor. Also, just be prepared that the owner can kick you out any day because his friends came to him, and they need to be settled there.

The apartment is in very poor condition. General very moist and mold start coming quick. Kitchen equipment and furniture worn out. If you run the stove and the washing machine at the same time, the main fuse pops. No shower curtain, the joints between the tiles on the bathroom floor are missing and if you’ll be away for a few days, mushrooms grow out of it. The entrance to the apartment looks like a dumpster, because of the construction at the front building.

AVOID AT ALL COSTS!!! This was the worst experience with temporarily renting a unit that I have ever had. When I arrived, almost none of the described equipment was in the apartment (no broom or dustpan, no mop, no extra sheets for the pullout sofa bed, no vacuum, no clothes drying rack, no ironing board, no clean sponge for dishes, no fruit/water or shower gel as advertised in the "welcome package"). PLUS, the upstairs A/C (in the bedroom) was not working. This A/C was inoperable for a week, so the first week of my stay I couldn't sleep in the only bed in the apartment AND couldn't sleep on the pullout sofa couch because no sheets were ever provided to make up the bed. Then there was an ant issue in the bathroom and kitchen when I moved in. I tried to give Maribel the benefit of the doubt in all of this and didn't report her to Flatio right away, but that was a mistake because things only got worse!! The A/C worked without issues for about a week, then it stopped working in the middle of the night randomly. Maribel sent technicians to look at it who spied on me and reported back to her what I was wearing inside the apartment wherein she accused me of "overusing" the A/C and reported me to Flatio for something that was clearly an issue before I got there. At this point, I escalated all these issues to Flatio and Maribel told the Flatio worker that we could agree to an early contract termination by mutual agreement. I waited to see if I could change my flight home before I agreed, then once I could secure an earlier flight I agreed. I have (IN WRITING) that this landlord (Maribel) agreed to early contract termination on the specific date that I was going home and agreed to a partial refund PLUS she agreed to a Flatio worker on this arrangement--even suggesting it herself--but once I had a new flight she backed out and refused to refund me in part. Flatio did nothing to hold her accountable, although they did offer some compensation on their end to try to make up for it (which wasn't close to the amount Maribel had agreed to refund me). In the end, the unit was unprepared to host guests--especially long-term guests. There were so many issues with the apartment I could barley leave to explore the city or enjoy the beach because I was stuck waiting for supplies to be dropped off, or technicians to come check on the A/C multiple times, or pest control. Then, when issues were persistent Maribel suggested we agree to early contract termination but once I actually changed my flight she backed out on her end of our agreement and scammed me out of ~$400 (~$50 per night x 8 nights that I left early). The one and only good thing was the proximity to the beach, BUT IT WASN'T WORTH IT. STAY SOMEWHERE ELSE!!!

A lot of problems with the housing utilities like the hot water not working on several occasions. The landlord also refused to give me my deposit back at the end so Flatio had to step in. Overall I would not recommend anyone to family or friends.

Overall, the accommodation is not bad, spacious, in a more or less decent location, but... It is way overpriced. If you plan to stay for more than 1 month, it's better to look for other options. 28 (34) thousand CZK for this apartment is excessive, considering it's on the first floor, the location, and other points. For this money, you can rent a much better place. In my opinion, the optimal price should not exceed 20k CZK per month. The internet is quite slow (up to 50mb). Watching movies in 1080HD and performing regular work tasks, video calls are slow and of poor quality. There are many insects (ants, etc.), especially noticeable in early spring, as they crawl in from the street because the apartment is on the first floor. The bedroom window is right next to the entrance door to the building, so you can constantly hear it opening/closing, conversations, and noise. The bedroom is small, but this can be seen in the photos. Overall, the living experience is not bad, the hosts are nice and live in the apartment across the hall, but the pricing issue is quite unpleasant. Moreover, read the contract carefully - if you cancel the apartment for any reason earlier, you will be obliged to return the difference, proportionate to the discount you received when booking. We booked for half a year since we planned to live that long or even longer. But due to certain circumstances, we had to move out earlier, on the 3rd month, and return an additional 18k CZK to the owner. It was quite an unpleasant experience, as the apartment ended up costing about 34 thousand CZK per month or 102,000 CZK for 3 months. Is it worth it? Absolutely not. Be cautious and learn from others' mistakes :)

The room was ok but the landlord Ana suddenly cancelled the 3 month agreement already 1 day after I moved in and she refused to tell me why. Also, it was winter and there was no heating in any room while heating was advertised on Flatio. This is a 3 bedroom apartment because Ana also stays there all the time.

Jsem ráda, že už to skončilo!. Zase zůstanu u svého dobrého pronajímatele,tohle bylo abych zkusila něco jiného a nikdy víc!!

Advantages of the apartment: - location - spacious - big bed - the neighbors did not make any noise - all issues due to flatio have been resolved - very fast internet Of the cons: - it was dirty and cold when we arived (this was compensated by an additional day of stay) - washing machine on the first floor - there is a gas cylinder (but I think it is dangerous in the apartment) - unreliable lock in the entrance door - in the winter, if you rent and it would be warm, then investing in 25% is unrealistic. Because the heating is electric. - the owner demanded daily electricity reports for the first months. - the kettle is old (needs to be replaced) - the refrigerator makes noise In general, I recommend renting the apartment in the warm season.

The flat is in a good location and fair for the price. The issues with renting here is the lanlord, Michal Jaros. He made us wait for 4 hours after our agreed upon move in time to move into the flat. The flat was dirty with food left in the cupboards. At first he was nice and helpful, but as time went on he started to not show up when problems occurred, such as the heating not working and loss of hot water. He got quite rude with us when we asked him to stop canceling to come. Towards the end of our stay (last 2 months) he started to show up at random times unannounced. These are only a few of the issues Michal has caused. After he checked the flat and told us all was ok the last day, he accused us of damages we did not cause and demanded an absurd amount of money. His messages were quite rude and harassing. Luckily the Flatio legal team supported us in this issue. Overall the flat is ok, but Michal makes this place a flat we cannot recommend.

The apartment was located in a very nice town but not very central if you do not have a car. It was about a 45 min walk to the centre of Funchal. However it is close to the mall, grocery store and restaurants. The view is great too! The apartment looked like the pictures however was not comfortable all all. The bed was like cardboard and for the 4 days I stayed in the apartment, I ended up hurting my back so badly I had to to go the doctor. The washing machine leaked a little bit. The shower is very inconveniently designed were there is no barrier so the water goes all over the bathroom floor and the hot water only lasts for about a minute. I decided to leave the apartment after 4 days even though I had a year booked. The landlord was unwilling to release me from the contract and Flatio wasn't much help either even though I notified them 24 hours of moving in. I gave my 30 days notice and ended up paying a month of a half of accommodation. Would not recommend.

Not align with expectations

The elevator stops at the first floor. You must climb about 20 steps to get to where you can get on the elevator. The apartment has a hob and microwave, but no oven. The fridge is very small. The landlord was cooperative about getting the shades and the heat pump fixed. Rua de Santa Catarina is in the heart of the tourist district. If you like that, fine. If not, stay away.

I booked this studio for 2 weeks and planned to rent it for another few months later this year. Im glad that I booked only for 2 weeks as its not suitable even for short stay, let alone for long term. There are many problems, I will list only few, not to make it too long. - Bathroom is full of problems. 1. There is no hot water in the sink. I told to the host, she said she will talk to technician. For the rest 2 weeks of my stay, she didnt get back to me. Its clear that this is not new problem and she knew about that before and chose not to fix it. I had to brush my teeth in kichenette sink, which is stuck between curved wall and cabinets, and need to struggle to get in and out. 2. After a week the bathroom lights stopped working. Since the host didnt fix the water and wifi (details below) I didnt even told her. 3. The shower head hanger is broken. It was very annoying to take a shower in dark while you have to hold the shower head in one hand and my soap bottles in other hand as there is no shelf for bottles and cant hang the shower head. And all of this in dark. On 2 occasions there wasnt enough hot water for a shower. After few minutes I had only cold water. I stayed there alone so its not like someone else took a shower before me and spent all the water. - Kitchenette - you cant really cook there as there is no air extractor and no window. Its next to front door and windows are on the other side. If you cook, the whole place will be filled with smells and chemicals until it will reach the windows. I planned to cook there but decided not to for that reason , and had to eat outside for the whole stay. Coffee machine doesnt work. Id be fine if at least there was kettle to make tea. but there isnt. And you cant heat water in the coffee machine since it doesnt work, so you cant make your own hot drinks. I went to closest supermarket every morning to drink there coffee. Not what I planned. - The host is not helpfull. The biggest example is the wifi. Before I booked I asked her to check the speed, as I need to work remotely. She told me its 150mb download, and if I want she can upgrade it. 150mb is fine for me so I and booked the place. Wifi was 12mb, not 150mb. I told her, only the next day she called the provider and they reset it. It didnt help. Next day I asked her again, her reply was "I spoke with the provider, what else I can do?!". Ive stayed in more than 50 airbnbs in the past 6 years, and when there was wifi problem I always got quick helpfull response from the host. Never got reply "what else I can do?!". Well you should tell the provider to fix it, or to upgrade. Anyway, I was struggling working there and had to switch between wifi and my cellular data. I had to increase my data few times in order to work as I need. While the location was fine, there are too many problems with this place and host. After I booked, she raised the price by 100eur. It wasnt good value for money with the old price, let alone with the higher one.

Unfortunately, my experience hasn't been a good one. I can identify two main issues during my stay, one relatively minor, and one major with both of them tying together. 1st: About two weeks prior to my arrival, I asked the landlady whether it was possible to check in a few hours prior to the time agreed in the contract. In my past experience, such requests have always been accepted immediately. In this case however, I was told I had to wait, but I didn't receive any further response on the matter. That is until I had inquired about it again 24 hours prior to arrival, when she finally confirmed this. Needless to say, it's not a good experience to be already stressed with planning your travels and then not knowing whether you'll even be able to check in once you arrive or not. 2nd: One day after I arrived at the property, I noticed numerous bug-like creatures moving about the kitchen and bathroom, which appeared to be cockroaches. I informed the landlady immediately and was told that she needed to speak to the neighbors to get the roaches removed from the entire building, as they would otherwise return quickly if they were only removed from my apartment. I was fine with this, but she never contacted me back afterwards, just like she didn't when I asked about the early check-in - seemingly a common theme here. So I would end up getting rid of roaches multiple times a day for the first few weeks. I then noticed that I still hadn't heard back about the matter, but was too busy to start chasing after it, especially as the roaches were getting fewer in number at this point as I was continuously removing them. After a few more weeks they would then only appear about once a week or less. Though living with these roaches isn't very hygienic. They would walk over dinner plates, knives, etc... At one point a daring soul even walked up my leg without me realizing it, but after a quick shake of said leg it quickly fell off and fled the scene - like an incredibly clumsy burglar. Conclusion: Unless you are interested in closely studying the behavior of roaches (whyever you'd want to do such a thing), or chasing up the landlady on something you inquired about two weeks ago, I would advise you to avoid this property. I can confidently say that I have never experienced anything like this before in the many times I have rented apartments across Europe.

We had to clean the apartment as it was so dirty we couldn't stand it. The floor, the cutlery, the dishes, etc. At the end when we cleaned up the spaces of the apartment where we stayed, and the owner still deducted 50 euros for cleaning, as the 'new cleaning lady' found dust. Honestly wouldn't recommend the place at all to stay. Incorrect owner.