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When we informed the owner about this issue, he responded only after several days. Despite that, the neighbor continued playing music, sometimes until 10 PM ( the owner was aware of the neighbor’s DJ practice because he told us himself). We also discovered that the wall separating us from the next neighbors was very thin, like paper (it looked like it was one apartment that they divided into two using a thin wall). We could clearly hear noises from washing machines, shower, and running taps, which made sleeping very difficult.
Throughout our stay, we did not get a good night’s sleep even once. The owner always responded very late, and eventually, we had to leave and find another place, which was very challenging in the middle of summer. Communication with the owner was minimal and complicated.
We definitely cannot recommend this place. It is falsely advertised as quiet, but it is impossible to get any rest there. We travel all the time and rent apartments, but this was our worst experience.
En primer lugar, el piso presentaba una evidente falta de limpieza general. Había una acumulación considerable de polvo en todas las estancias, especialmente en la alfombra y la cortina, lo cual me provocó una fuerte reacción alérgica durante varios días, lo que afectó gravemente mi estancia.
En segundo lugar, el anuncio indicaba la existencia de un sofá cama, pero al llegar comprobé que únicamente había una cama montable, lo que constituye una información engañosa.
Asimismo, el baño se encontraba en malas condiciones de higiene, con telarañas y arañas visibles en el techo. Este detalle resulta inadmisible y denota una clara dejadez en el mantenimiento del alojamiento.
En cuanto a los electrodomésticos, todos presentaban un estado de suciedad considerable. La nevera no funcionaba correctamente y goteaba constantemente, mientras que el lavavajillas tampoco funcionaba de manera adecuada.
Por último, durante los fines de semana, el nivel de ruido procedente de un bar cercano fue excesivo, con música alta y aglomeraciones de personas en la calle hasta altas horas de la madrugada, lo que imposibilitaba el descanso.
En definitiva, no recomendaría este alojamiento y considero que la información proporcionada en el anuncio no se corresponde con la realidad.
There were unreasonable rules like not being allowed to wash dishes or use the washing machine after 9 PM because it was “his bedtime” — even though you could clearly hear him watching TV and moving around upstairs until 1 AM. He also claimed guests shouldn’t order food after 10 PM to avoid disturbing neighbors, yet neighbors were active and receiving deliveries well past midnight.
Basic amenities were falsely advertised. The listing mentioned a fan and access to a terrace, neither of which were actually available. I had to buy my own fan and was later told the terrace was off-limits, despite it being written in the house rules that it was allowed. He seems to selectively enforce and change the rules depending on who the guest is.
The kitchen was under-equipped — there were only a couple of usable utensils and at one point we had to share a single fork between two people because the others mysteriously “disappeared.” He also made petty complaints when we used a tiny bit of shared oil, despite us regularly sharing our food with him and each other.
Worse than the pettiness, the host behaved inappropriately. I was meeting with a real estate agent to view apartments (a short-term stay was the only reason I booked this place), and before we left, the agent asked to use the bathroom. After that, the situation took a very uncomfortable turn. I went upstairs visibly distressed and on the verge of a panic attack, hoping Furkan would help or ask the man to leave, but instead, he showed zero empathy and immediately locked all his doors, as if I were the problem.
He also regularly ignored messages and then lied about not having his phone, even though he had an AirPod in and his phone could be heard buzzing nearby under the couch.
I wouldn’t be surprised if Furkan leaves a negative review in retaliation for this, but future renters deserve to know the truth. This listing should not be allowed to remain on Flatio. It’s misleading, restrictive, and feels more like a monitored trap than a welcoming rental. Avoid at all costs.
Easy to get the key and in a very calm / easy to access neighborhood
Apparently, there was an installation of a water heater the day before, and the floors were covered in some kind of construction dust. The host seemed to have tried to clean the mess, but it made the sink in the kitchen just dirtier. When I reported this case to Flatio, the host contacted me and sent his house keeper for an additional cleaning. I wish it had been done before I arrive.
The dishwasher did not seem to work due to lack of salt or any other reasons, and the only solution I got was being sent the user guide.
The bathroom smelled terrible of mold and canalization, even though I could not spot it, but I needed to keep the windows open all the time to make the smell bearable.
When booking this apartment, please bear in mind that it is situated just in five minutes ride from the airport. It can be convenient, but the sound pollution is devastating. The airplanes are getting to land literally just above your head, and fly constantly from 5 am to 1 am. Totally do not recommend it if you are not a huge fan of airplanes or a photographer.
As for positive aspects, the host was flexible on the arrival time and the neighborhood was safe.
Alexandra made it painfully clear she saw the apartment as hers and me as some temporary inconvenience paying 30,000 crowns per month for the privilege of being ignored. When I requested actual solutions, I was told things like, “You don’t need that much space,” and “If you don’t like it, just leave.” So I did - I left.
Do yourself a favor: avoid this place, avoid this owner, and avoid the stress. You’re renting an apartment, not entering a psychological endurance test.
On entering the property via the gate and proceeding up the drive there are many broken floor tiles that are a health and safety issue not only for the elderly. The outside walls are very dirty and could do with repairing and painting as the property is letting down the area as neighbouring properties are well looked after. There was an outside lamp hanging down over the patio doors with bare wires exposed, maintenance did respond immediately when I pointed the danger to them. Upstairs has 2 bedrooms but neither doors close also the bathroom door doesn’t close. The upstairs landing light does not work. In the kitchen there are saucepans with handles that are almost falling off so could be very dangerous carrying hot liquids. Laminate on cupboards and draws is peeling off. The property is very rundown with paint peeling off the internal walls in many places and cracked tiles. The kitchen sink plug is the wrong size. No plugs for bathroom or downstairs cloakroom sinks. Fridge light not working. All that can be said of the BBQ is disgusting. I was told a gardener would come once a week but he came only once in 2 months so garden not looking good.
The potential for this property is very good, it just needs looking after.
Two days before my move-in date, I was informed that there was an issue with the house I booked. They told me they would arrange an alternative room for me. The house I originally booked was supposed to have sunlight and a balcony, but the replacement room had neither of those features, which was clearly a downgrade. They never mentioned anything about compensation; I was simply "informed" about this arrangement.
They only mentioned compensation after I chased them down, and even then, I had to send multiple emails to get any details.
When I finally moved in, I was told that some workers needed to fix something, but I was never given a clear explanation of what the issue was or what was being fixed.
To this day, I'm still unclear on how they are handling it.
This whole experience has been completely disappointing and stressful. Renting a house from them actually has totally destroyed my mood for my work trip.
I will highly recommend the host, Amelia, to spend at least a week on that apartment during the winter season and while raining to really live and experiences what she, at this very moment, can only just see.
In addition to the apartment itself, it was not a good experience for me to comunicate with Amelia Estevao. During our stay there were 4 services usually provided by a host to it's guest and that could had being done very easily, but for one reason or another, Amelia make each of those processes difficult and time consuming for me. I wonder why she did them that way. The services were:
1) Extend the rent period.
2) Payment of services in excess
3) Inspection of the apartment and writing of the protocol from takeover of residential premises.
4) Keys pick-up
The first one, I want to write about is the Inspection of the apartment, the first time I asked Amelia to tell me when she was going to come to make the inspection of the apartment was 17 days before my check-out date and I asked her again 6 days before my check-out date. It took her 12 days to answered that to me. She wrote to me that she was not coming to make the inspection but that her husband is coming the day of the check-out. If she was not coming to make the inspection it means there's no way that there will be agreements between she and me about the way to solve defects and therefore the conditions needed to write down The Protocol from Takeover of Residential Premises were not met. I think they'd don't realized that, because her husband asked me, on the check-out day, to sign a document previously written by them. That is not what "The Protocol from Takeover of Residential Premises" is it all about, it cannot be written unilaterally by the host on his own an previous to the inspection.
Knowing she was not coming to the inspection and knowing I will have to correct the defects before I left. I decided to bought a new toaster and a new, exactly the same, hand blender. The ones on the apartment just stop working from one day to the next. I also bought a new, exactly the same, chopping board. I accidentally put a too hot pan in top of it and even it still works it's purpose perfectly it ends up with a black (burn) circle, so it doesn't look "as new", anymore. I consider I did the best I could to solve the defects, when the host, Amelia, didn't even take the time to come and check her own apartment.
Regarding the keys pick-up, she asked me if her husband could pick-up the keys at 9:00 am when the check-out time was at 11:00 am. We really tried to have everything ready at 9:00 am but we run a little bit late. Her husband was hurrying us when we have the right to be there until 11:00 am. We asked him to go inside the apartment some minutes after 9 am. I gave to him the new toaster, the new hand blender and the new chopping board. I also turn on many of the appliances and invite him to see that they were functioning properly (TV, router, refrigerator, stove, water heater, etc), but he seem not too interested and said to be in a hurry. He was there for about 20 minutes and take a very good look of the apartment. Since they have already booked the apartment by new guests to check-inn the next day, it was the opportunity for him to check the apartment and show me any defect he could found. He left the apartment without mentioning that he found any defect on the apartment. For last, he told us to left the apartment before 11:00 am. so he didn't pick up the keys. We left the apartment minutes after he left, the time that took to take videos/pictures and after finding out the code for the key-box.
Regarding the payment of services in excess Amelia notify me that I have to pay for them 12 days after she received the electricity invoice. I would like for her to notify it earlier so we can do something about it sooner. She add that our use of electricity was to high, I consider she told me so because she didn't took on account the following facts:
• The price for electricity was 17.611% higher in December than in January, that's written on the invoice. I think she has to know that fact, since she lives there, but she forgot to mentioned it to me.
• We were using a portable heater that she bought that don't have a label of energy efficiency and probably was not very efficient using electricity.
• The water heater was at the maximum temperature and the refrigerator was at the minimum temperature when we get there.
• Last but not least, it was December, a month of celebrations, we celebrate Christmas and the New Year, so we cooked (used the oven more than usual), hear music, go to sleep later, etc. It is not that we, the person's that rent Amelia's apartment's used to much electricity, is that all over the world people use more electricity in December.
I really tried to agreed with Amelia, on the amount to pay for services in excess. So I wrote several message to her for 17 days to get to a number and it was far to difficult:
• Begining with the rents I payed, the only thing she has to do is to copy them from the Amendment and sum them. But she didn't, she kept on writing to me wrong rents payments, always lower than what I really payed.
• Then, I asked Amelia questions about the services as: Do this apartment shared the same internet with the other apartment upstairs? (she owns that apartment too) That simple question offended her.
• Then, getting the invoices, she only send 2 invoices that were real invoices and that the whole period of time they were charging were when I was actually renting de apartment; 1 electricity invoice and 1 water invoices, their sum didn't exceed the maximum stablish by Flatio. I wrote several messages to Amelia to asked her to send the internet invoices but she never send a real internet invoice, just sent a screenshot of an e-mail from her internet provider.
• And for last with some invoices it is necessary to agreed on how much of the charge was really used by us as tenants; For example, that screenshot of an e-mail from her internet provider was asking for the payment of 52.81€ for 30 days. We were not renting the apartment jet, for 25 of those 30 days. The same happened with a water invoice that she sent to me, we were not renting the apartment for 13 days of the 30 days that invoice was charging.
One night at 01:24 am, she wrote to me this: "As despesas ficam por minha conta." Then, the same day few hours later 22:53, she wrote something that made no sense to me, so I asked her some questions to try to understand it, she just didn't answer them. She never send an invoice or mention anything about the payment for the services in excess anymore. What I can say is that, according to the meters, at the end of our stay we manage to lower 34% our electricity consumption and manage to lower 23% water consumption in relation to the December invoices.
The last service I will mention is when I asked her to extend my stay, it took her about 4 days for her to register a valid agreed amendment at Flatio's Website. First she create one with a Rent that was almost twice the price of the Rent I had already payed. Then she create another that extend my stay for 2 years more than I was asking and with the same doubled wrong price.
Repeatedly, Amelia was not involved in the service she has to give to us and she was not willing to accomplish each of them, also her communication with me was erratic and it became a bad experience for me.
The room was not spacious as described. No bigger than a normal single bedroom.
Plus a host of other privacy concerns. I believe the host to have entered my ‘locked’ room when I wasn’t there.