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From the beginning of our rental, we have had poor and unprofessional experiences with Cool Villas representatives.

We promptly filed some of the concerns we noticed with the VIlla (malfunctioning Awnings, broken washing machine, stuck front door, broken clips for screen doors, deck retaining water due to poor drainage, etc.) with Cool Villas; especially the washing machine issue. Due to their negative handling of the issue, we contacted Flatio.com to report our findings. We also gave the benefit of the doubt by NOT accepting a credit from Flatio.com since we enjoyed th e location of the Villa. At this point, we are unsatisfied with the whole experience.

They (Cool Villas) have implied that we are responsible for damaging items, such as the extremely outdated and over-used (broken hinge for the door - which we replaced) Washing Machine. Most of the appliances in the unit are very old, perhaps from the time when the unit was built.

When there was a problem in the unit, their response was to blame/question us. This started with the washing machine's broken door and not spinning clothes properly, and the rep accused me of "breaking the washing machine". The washing machine & other appliances are very old, and heavily used. These issues were never resolved satisfactorily. To the last day I would have to wring out clothing manually and hope they would dry in a reasonable time, due to excess water. The washer would take hours to wash.

A number of times I had to do the laundry outside of the unit at Albufeira Marina's public Lavandaria. We even paid another Lavandaria in Gale to wash/dry our clothes on one occasion.

On one occasion, we could not open the oven door. It was jammed, and we had to wait several days, and then several hours for the technician to take apart the entire oven, and rebuild it with new hinges.

Shortly after we entered the unit, the front door would not open. My husband had to climb through the bathroom window to get into the unit, and, still could not open the door from inside. I had to enter the unit from the side gate and screen doors while waiting for the repair person to come and lube and fix the front door. Cool Villas behaved as if the front-door problem was our fault.

Their negative attitude made us feel uncomfortable contacting them for other issues. We have rented with 3 other providers in Portugal, and have never had an experience like this before.

On Sunday evening, our penultimate day, Cool Villas came over to do a final inspection, and after about 30 minutes declared that everything was fine. Last evening, I received a text accusing me of bleaching some of the bathroom towels, and asking me to pay for damage. I did not have bleach, nor currently know how to identify bleach products in Portugal. We had noticed the a couple of the towels had bleach marks from the beginning, but it wasn't a big deal for us. This indicates their inspections are not thorough, as they should have noticed the towel damage before we arrived.

The Cool Villas' reps are liars, whose default is to blame the guest.

We will be sure to use social media to denounce their behavior.

All good

Very cozy modern house, beautiful garden and ocean views. Well equipped for a long stay. We enjoyed our staying at Feel Nazare

Very clean and modern apartment but loud neighbors upstairs and continual barking dog…but that’s normal in Portugal

Great place with nice views as shown in the pictures. Great landlord!

A very peaceful and idyllic place at a good location. I would say that it is impossible to find cheaper accommodation with the same quality and location in Prague.

lived May 2022
The apartment fully corresponds to the description
Quiet place, with singing nightingales, with numerous cafes, shops within walking distance, All tourist routes within walking distance

Lived in this apartment
April 2022
The apartment corresponds to the description, the washing machine is not indicated, but it is.
Shops within walking distance, tourist spots within walking distance
Thanks for the hospitality

The flat is really well renovated in the central location. It's modern and very nice. You have elevator there which is great.
The windows are for one of the busiest streets in the city with trams, buses, taxis which are stopping just next your window.
During the night your sleep will be stopped but people who are going/coming back from the parties in the neigborhood.
There is no AC in the apartment.
Enter to the WC is via one room - so if someone is sleeping in the room is complicated to use the WC.

Landlord is very bad answering to questions. The apartment is great and in good location, but it was very untidy when we got there

Very nice apartment, neat and clean. Small but perfect for one/two people. Very fast Internet, perfect for digital nomads. Quiet area, not too far from the center.

Alexandra is a great landlord, easy to reach and flexible with arrangements. The apartment is wonderful, clean and cosy, everything functions as it should.

My stay in Prague was wonderful and it has a lot to do with Jakub and his appartement. The appartement is full of light, with a lot of space and really peaceful. I would 100% recommend you to stay here and to have Jakub as a landlord, he really is the sweetest.

Amazing flat in amazing location! Definitely recommended! You got everything you needed! 100 stars!! THANK YOU!

A great spacious, very comfortable flat! We had a great time there.

Overall, it was a very good experience. The area can be quite busy with tourists, but is within walking distance to many attractions in Prague, which is quite convenient.

Komunikace s paní L. byla naprosto perfektní, vždy milá a vstřícná! Poloha bytu je skvělá, jen kousek do centra. Byt byl čistý a bylo k dispozici vše, co je třeba. Ještě jednou děkuji paní L. za vše a rozhodně bydlení doporučuji!

Vše v naprostém pořádku, doporučuji!

I spent a whole month at the Blue Wave GuestHouse and absolutely loved my stay there. Quiet, green, remote, but still a walkable distance to the city center and the beach (20-30 min). The view from the upstairs room and the balcony across from the kitchen/living room is beautiful (you're able to see the ocean from afar). The place is kept clean and the owner Bruno was reachable if necessary. The only negative thing I have to say is that the pool is a bit older and does not look that inviting, but I mean, who needs a pool when you have the ocean in front of your doorstep?! Highly recommend this place!

I recommend staying with Atrium apartments. The apartment is great and is in a great location. All facilities described were available and in good condition. Communication with the landlord was easy and they were always willing to help with any need.

The apartment is in a great location right in the city center, but the windows are facing inside the building complex and not the street which makes it relatively quiet. It's right next to the theatre so sometimes there's a lot of noise when people come outside for a break during the performance, but otherwise it was more or less quiet.

I wanted to checkin at 2pm, but the owner wasn't available since 11am like the contract stated so she was kind enough to offer me to come one day earlier, which I really appreciated. The checkin was fine, however, I was in a hurry and didn't have much time to check everything. When I returned later that day and had finally time to see everything properly I found out that the flat was cleaned very poorly. There was dust and spiderwebs everywhere, in some places the dust hasn't been cleaned for months if not years. The floor hasn't been cleaned as it had some dried spillage. Some blanket covers were stained with blood.

Before I came I've had spent two days traveling so the last thing I wanted to do is having to spend several hours cleaning. When I confronted the owner about these issues she immediately got very defensive and started to insult me. In the end she didn't offer any solution. This kind of ruined the whole experience for me.

Other than that, the apartment is very well equipped. The furniture is older, but still functional. The shower/bathtub doesn't have a curtain, which was a bit annoying. Otherwise, it's a very nice apartment. The checkout was again without any problems. I left one day earlier.

I stayed here for 4 months during my exchange semester in Prague. The home is exactly as it shows in the photos and description. Marcela was a very lovely woman and very quick to reply if I needed her. I really enjoyed my stay here and the distance to the center of Prague is only 30 minutes away by the bus and metro.

flat as described, bright, pleasant, perfect for two people

Great apartment with quality furniture and equipment and good design. The Wifi was working well and there was a good desk. The apartment also has a washing machine and a dish washer. The balcony is very spacious and receives the morning sun.

A rug in the living room could help to create a more cozy feel.